FAQ

How do I return an item(s)?

Please click here to review our return policy.

What should I do if I received the wrong item or a defective product?

We apologize that you received the wrong item or a defective product. Click here to get the return process started.

I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?

Credit card refunds typically take 3-7 business days to appear on your account (depending on the bank).  Your credit will appear against your original form of payment. PaypPal and PayPal Credit refunds can typically take 3-7 business days. 

I haven't received my order, how do I check my order status?

Please click here to check the status of your online order. If you are unable to login please email us at support@aromatherapy-n-wellness.com

I can't find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us. Please click here to get started.  Also, be certain to check your SPAM or JUNK folder in your email account to see if the order conformation may have dropped there. 

I am unable to place an order because you don't ship to my country. What can I do?

We apologize that we don't offer delivery to your destination, however, continue to check back to see if your country has been added to our list of countries we ship to.

How long does it take to ship to a country, or territory, outside the 48 continental United States?

Please refer to International Shipping Calculator by clicking here. 

I received an email that my order is on hold. Why is my order on hold? What should I do?

In order to ensure a safe shopping experience we may place your order on hold and ask our customers to confirm specific information. Please refer to any email sent to you and provide any requested information in order to continue processing your order. 

How do I sign-up for PayPal or PayPal Credit? Or other online payment accounts?

You can sign up for a PayPal account by going to: https://www.paypal.com. 

For PayPal Credit, you can apply for an account by going to: https://www.paypalcredit.com. 

I have questions about my PayPal account, who do I contact?

For PayPal Customer Service please call 1-888-221-1161.

Is it safe to use my credit card on your website?

Yes, we take the security of our customer's information very seriously! Our website is PCI-compliant to ensure it is safe and secure to shop in our site.

How can I receive coupons and be made aware of upcoming specials and sales?

Please click here to register as a new customer and start taking advantage of our specials and coupons. 

How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by emailing us at support@aromatherapy-n-wellness.com

My email address has changed, how do I update this information?

If you had previously created a web account with us click here to log in and change your email address. Otherwise please register here to create a new account with your new email address.